FAQ about Gardens Aglow
Frequently Asked Questions
Discover the answers to some of the most commonly asked questions about Gardens Aglow. Questions specific to members can be found below.
How much do tickets cost?
Tickets purchased online are $16 for adults, $9 for children, $14 for seniors and $41 for families (2 adults, 2 children). Member prices for Gardens Aglow are $9 for adults and $6 for children. Tickets purchased on site are $5 more per ticket. Walk in tickets are unavailable on sold-out nights.
You’re sold out online for the time I want to come – can I come anyway?
No, we do not allow walk-ins on sold-out evenings. You will be unable to buy tickets at the door if we have sold out online.
How should I buy tickets?
Tickets should be purchased online or over the phone. Tickets are non-refundable.
When I buy tickets, will they be mailed?
No, they will not be mailed. An email will be sent to the email address you provide when purchasing your ticket, and there will be printable tickets included in that email.
Should I print my tickets?
Yes. Guests who print their tickets ahead of time will be able to go through our express line. If you are unable to print, the front desk can look your reservation up by the name it was made under, or you can show them on your smartphone or other mobile device.
What if there’s bad weather?/What can I do with my tickets if I can’t come?
We’ll post on our website and our Facebook page if we need to close because of the weather. We will only be closing in cases of extreme weather – please see the entry below for more information about closures. Maine weather can be unpredictable, so our advice is to call if you’re unsure and to dress appropriately for nighttime outside activities. We have found that slightly rainy nights are a good time to come, as the crowds are less and the lights look beautiful reflecting off of the puddles. Remember, tickets are non-refundable. If local conditions prevent you from using your tickets at the date and time planned, please give us a call and we will be happy to apply the cost of your tickets towards a Gardens membership, or you may use them as admission during our regular season, April 15-October 31.
What if a night of Gardens Aglow is cancelled?
We’ll post on our website and our Facebook page if we need to close because of the weather, and it will be on local news closure lists. If you had purchased tickets for a night that we close, we will refund the full price of your tickets. Since we do not store your credit card information, you must contact us for your refund, or for help rescheduling your visit for an open night of the event. You may also apply the cost of your tickets towards a Gardens membership, or use them as admission during our regular season, April 15-October 31.
Will Gardens Aglow be accessible for everyone?
Gardens Aglow takes place in our more accessible upper gardens, which are easier to walk around in. We will also have complimentary wheelchairs as well as electric scooters available on a first-come, first-served basis, weather permitting. However, Gardens Aglow is a wintertime, outdoor walking event, and it can also be quite busy. Please call on the afternoon of your visit to hear about the accessibility options available that evening.
Are you providing shuttles to the Gardens?
Yes, we will be having shuttles running continuously from downtown Boothbay Harbor up to the Gardens from 4-9pm. The shuttles will be leaving from the municipal lot by the Boothbay Harbor Firehouse and Town Office, located at 11 Howard St, Boothbay Harbor. We recommend parking in downtown Boothbay Harbor, enjoying Boothbay Lights and then coming for your time slot of Gardens Aglow. There is also a festive warming and information station by the Boothbay Harbor Town Office.
How long should I plan on staying?
We recommend planning on spending an hour and a half at the Gardens to really get the full experience from Gardens Aglow. Gardens Aglow closes promptly at 9pm.
My ticket is for 6 p.m., can I come earlier?/Can I use my ticket for a different time slot?
Your ticket is only valid for the date and time for which it is purchased, and you will be unable to use it for a different time slot. Don’t worry if you are running a little behind due to weather or traffic conditions, though – there is some flexbility within each time slot, and you do not need to be walking through the door at the exact start time of your ticket.
Can I come early to walk around the gardens?
No. The Gardens is closed for safety reasons before and after the event. We close promptly at 9pm.
What should I wear?
While there will be family activities in the Bosarge Family Education Center, Gardens Aglow is an outdoor event and so we recommend dressing for the weather. November and December nights in Maine can be very chilly, so we suggest layers and warm, comfortable walking shoes!
Should I bring my flashlight?
Flashlights can be helpful getting around in the darker areas of the parking lots, but throughout the Gardens there will be hundreds of thousands of lights to light the way.
Do I have to pay for parking?
Nope! But we are limited by the amount of parking spaces that we have. Please consider carpooling with family and friends to make sure that everyone has an enjoyable time at Gardens Aglow, and to ensure shorter wait times for parking.
What food options will be available?
The Market and Snack Shack will be open with some grab and go snack options available. There will be no sit down dinner service in the Kitchen Garden Cafe this year.
Will the Gardenshop be open?
Yes, our Gardenshop will be open for Gardens Aglow with a well considered selection of local, sustainable, and uncommon goods. We also stock the lights used in the gardens for the event and sell them at cost to our guests for use in their own energy saving displays.
Where should we go to eat / to stay overnight? What else is there to do in town?
Check out the Boothbay Lights website or Facebook page to see a full listing of what restaurants, hotels and shops are open, as well as what other events are happening around town during the Boothbay Lights celebration.
What if I am coming as part of a group visit?
We do offer a special group rate for tour buses or large groups coming to Gardens Aglow together. Group discounts (groups are 10 or more people arriving in the same vehicle at the same time, with one method of payment) can only be purchased ahead of time. Please contact Amanda Garland for more information, by email at email@example.com or phone at (207) 633-8050. If you are arriving by bus or oversized vehicle, you must contact Amanda to reserve your spot or you will be asked to park offsite.
Do I still have to buy tickets to Gardens Aglow if I’m a member?
Yes. The Gardens close for the season on October 31, and Gardens Aglow is a special ticketed event. Members receive special pricing for the event, whether they buy tickets ahead of time online or at the front desk when they arrive.
How much do tickets cost for members?
We are offering a rate of $9 for member adults, and $6 for the children of members. Remember that we do not allow walk-ins on sold out nights. Tickets purchased on site are $5 more per ticket.
Can I use the guest passes that come with my membership for the event?
No, Gardens Aglow is a special event outside of the Garden’s regular operating hours. Guest passes may not be used for any special events outside of regular hours.
How many member priced tickets can I purchase for Gardens Aglow?
We want you to bring your family and friends to this event! Current members may purchase up to 4 additional adult and unlimited child tickets per visit at the member discounted price when you accompany your guests to the Gardens. This member benefit is limited to 4 additional adult tickets per membership, not per cardholder.
Can I lend my membership card to a friend or family member?
No. Memberships are nontransferable and are valid only for the person whose name appears on the card.
Is my member discount in the Gardens Gift Shop still valid during Gardens Aglow?
Yes, you will still receive a 10% member discount in the gift shop during the event.